Shipping Policy

1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Order Details’.

2. A tracking number will be sent to you by email once your item is shipped out.

3.We have many cooperative express companies, such as DHL, FedEx and USPS. We will choose the most suitable mode of transportation for you according to your country.

4.Sales tax is included in the prices shown and on occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at service@thxsilk.com

5. To check shipping details, please see the following table.

Region Cost (based on the order value) Processing Time Delivery Time
UK/USA/GE/FR Free shipping on any order. 1-2 Business Days 7-10 Business Days
Other Countries Free shipping on any order. 1-2 Business Days 7-14 Business Days
UK/USA/GE/FR
 Free Express Shipping for orders ≥ £300 
£25 fee for orders ＜ £300. 
Final shipping cost calculated at checkout by location.		 1-2 Business Days 3-5 Business Days
 Other Countries Free Express Shipping for orders ≥ £300 
£25 fee for orders ＜ £300. 
Final shipping cost calculated at checkout by location.		 1-2 Business Days 7-10 Business Days

Note:

  • The delivery time does not include the required processing time (which is usually 2 working days).
  • Processing time may take 1‑2 additional business days during peak seasons and holidays.

  • Our delivery service does not cover post‑office boxes, military mailing addresses (APO, FPO) or business addresses.

  • Please provide a **complete residential address including house/unit number and valid UK postcode**; incomplete addresses may cause delivery failure or extra fees.
  • Deliveries to Northern Ireland may experience extra customs‑related delays.
  • Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
  • We are not liable for delays caused by customs inspection, local courier events or incorrect address information provided by customers.

Customs and Import Duties

  • Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at service@thxsilk.com
  • Please send us a copy of the customs duties receipt via email.
  • A refund will be processed within 3-5 working days upon receiving your receipt.
  • Please note that customs duties or import fees incurred during return or exchange shipments are the responsibility of the customer, unless the item received was defective, damaged, or incorrect.